Terms and Conditions

Last updated: May 2026

Welcome to Fetchly. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. General

These Terms and Conditions govern your use of the Fetchly website and the purchase of products from our online store. By placing an order, you confirm that you are at least 18 years of age and legally capable of entering into a binding contract.

2. Products and Pricing

All prices are displayed in New Zealand Dollars (NZD) and are inclusive of GST where applicable. We reserve the right to change prices at any time without notice. In the event of a pricing error, we will contact you before processing your order.

3. Orders and Payment

By placing an order, you are making an offer to purchase the selected products. We reserve the right to accept or decline any order. Payment must be made in full at the time of purchase. We accept major credit/debit cards and other payment methods as listed at checkout.

4. Shipping and Delivery

Delivery timeframes are estimates only and are not guaranteed. Fetchly is not liable for delays caused by third-party couriers, weather events, or other circumstances beyond our control. Please refer to our Shipping and Delivery page for full details.

5. Returns and Refunds

Our returns and refund process is outlined in our Refund Policy. Your statutory rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 are not affected by these Terms.

6. Intellectual Property

All content on the Fetchly website, including text, images, logos, and graphics, is the property of Fetchly and is protected by New Zealand and international copyright laws. You may not reproduce, distribute, or use any content without our prior written consent.

7. Limitation of Liability

To the extent permitted by law, Fetchly's liability for any claim arising from the use of our website or products is limited to the purchase price of the relevant product. We are not liable for indirect, incidental, or consequential damages.

8. Privacy

Your personal information is collected and used in accordance with our Privacy Policy and the New Zealand Privacy Act 2020.

9. Governing Law

These Terms and Conditions are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

10. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the new terms.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at [your-email@fetchly.co.nz].