Privacy Policy

Last updated: May 2026

At Fetchly, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, and delivery address
• Payment information: Billing details (processed securely via our payment provider — we do not store full card details)
• Order information: Purchase history, order preferences, and communications
• Technical information: IP address, browser type, device information, and cookies when you visit our website

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your orders, enquiries, and account
• Send marketing communications (only with your consent)
• Improve our website, products, and services
• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Shipping providers to deliver your orders
• Payment processors to handle transactions securely
• Service providers who assist us in operating our website and business (under strict confidentiality agreements)
• Authorities if required by law

4. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL encryption for all data transmissions. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time (subject to legal obligations).

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Privacy Commissioner

8. Marketing Communications

If you have opted in to receive marketing emails, you can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Fetchly
Email: [your-email@fetchly.co.nz]
Address: [Your Address, City, New Zealand]