Warm by design
We believe pet care should feel personal, not transactional. Every product we choose reflects our commitment to making your pet's life better and your job as a pet parent easier.
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Fetchly
Story page
Welcome to the happy side
Contact Us with heart.
A warm, pet-parent friendly page experience built to make your brand story feel polished, emotional, and easy to trust.
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100%
pet-parent focused
⭐
4.9
happy-home feel
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24/7
brand warmth
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Fetchly story
A better pet-parent page
Small things. Big love.
At Fetchly, we believe every pet deserves a life filled with joy, comfort, and adventure. We're here to help you discover the products that make your pet's everyday moments a little bit better—because happy pets make happy homes.
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Pet-first thinking
Your pet's happiness is our mission. We listen to pet parents like you, understand what matters most, and build our community around the joy that pets bring to our lives.
Simple to explore
Finding the right products for your pet shouldn't be complicated. We've made it simple to browse, discover, and shop everything your pet needs—all in one place.
The details
Contact Us
Contact Us
We'd love to hear from you! Whether you have a question about an order, need product advice, or just want to say hello — our team is ready to help.
Get in Touch
- Email: [your-email@fetchly.co.nz]
Response Times
We aim to respond to all enquiries within 1–2 business days. For urgent matters, please call us directly during business hours.
Order Enquiries
If you're reaching out about an existing order, please have your order number ready so we can assist you as quickly as possible.
Thank you for shopping with Fetchly — we appreciate your support!
Find their next favorite thing.
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Explore our carefully curated collection of products designed to enhance your pet's life. Whether it's their next favorite toy, a cozy bed, or essential care items—we've got what your pet needs.
Build a happier routine.
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Every pet deserves a routine filled with comfort, play, and care. Discover the Fetchly products that help you build the happier, healthier life your pet deserves.
Need to know
Quick answers for pet parents.
💬 What is Fetchly? +
Fetchly is a New Zealand-based online pet store dedicated to bringing you the best products for your furry family members. Shop anytime, anywhere—we're available 24/7 to help you find everything your pet needs to live their happiest, healthiest life.
✨ What kinds of products do you sell? +
We stock a wide range of pet products including food, toys, accessories, grooming supplies, and more — carefully selected for quality and your pet's wellbeing.
💛 Why should I choose Fetchly? +
We're pet lovers just like you. Everything we do is driven by a passion for animals and a commitment to providing products we'd trust for our own pets. We've built Fetchly as an online-only store so we can focus entirely on curating the best products and delivering them straight to your door. Your pet's happiness is our priority, and we're here for you 24/7.
💬 How can I contact Fetchly? +
We'd love to hear from you! Reach out to us through our contact page or email, and our friendly team will get back to you as soon as possible. You can also find us on social media—we're always happy to chat about pets and help with any questions.
🚚 Do you ship across New Zealand? +
Yes! We ship nationwide across New Zealand. We work hard to get your order to you as quickly as possible so your pet doesn't have to wait.