Warm by design
We believe pet care should feel personal, not transactional. Every product we choose reflects our commitment to making your pet's life better and your job as a pet parent easier.
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Fetchly
Story page
Welcome to the happy side
FAQs with heart.
A warm, pet-parent friendly page experience built to make your brand story feel polished, emotional, and easy to trust.
🐾
100%
pet-parent focused
⭐
4.9
happy-home feel
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24/7
brand warmth
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Fetchly story
A better pet-parent page
Small things. Big love.
At Fetchly, we believe every pet deserves a life filled with joy, comfort, and adventure. We're here to help you discover the products that make your pet's everyday moments a little bit better—because happy pets make happy homes.
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Pet-first thinking
Your pet's happiness is our mission. We listen to pet parents like you, understand what matters most, and build our community around the joy that pets bring to our lives.
Simple to explore
Finding the right products for your pet shouldn't be complicated. We've made it simple to browse, discover, and shop everything your pet needs—all in one place.
The details
FAQs
Frequently Asked Questions (FAQs)
Have a question? We've got answers. If you can't find what you're looking for, feel free to contact us.
Orders
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your purchase.
Can I modify or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible at [your-email@fetchly.co.nz] if you need to make changes. We'll do our best to accommodate your request before the order is dispatched.
How will I know my order has been confirmed?
You'll receive an order confirmation email as soon as your purchase is complete. Please check your spam/junk folder if you don't see it in your inbox.
Shipping & Delivery
Where do you ship to?
We currently ship throughout New Zealand. Please visit our Shipping and Delivery page for full details.
How long does delivery take?
Standard delivery within New Zealand typically takes 3–7 business days. Rural addresses may take slightly longer.
How do I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number and link.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in their original condition. Please visit our Refund Policy page for full details.
What if my item arrives damaged or faulty?
We're sorry to hear that! Please contact us within 7 days of receiving your order with photos of the damage, and we'll arrange a replacement or refund promptly.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options available at checkout. All transactions are processed in NZD.
Is my payment information secure?
Absolutely. Our store uses industry-standard SSL encryption and secure payment processing to keep your information safe.
Account
Do I need an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders, save your details, and enjoy a faster checkout experience.
I forgot my password. What do I do?
Click "Forgot Password" on the login page and we'll send you a reset link to your registered email address.
Find their next favorite thing.
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Explore our carefully curated collection of products designed to enhance your pet's life. Whether it's their next favorite toy, a cozy bed, or essential care items—we've got what your pet needs.
Build a happier routine.
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Every pet deserves a routine filled with comfort, play, and care. Discover the Fetchly products that help you build the happier, healthier life your pet deserves.
Need to know
Quick answers for pet parents.
💬 What is Fetchly? +
Fetchly is a New Zealand-based online pet store dedicated to bringing you the best products for your furry family members. Shop anytime, anywhere—we're available 24/7 to help you find everything your pet needs to live their happiest, healthiest life.
✨ What kinds of products do you sell? +
We stock a wide range of pet products including food, toys, accessories, grooming supplies, and more — carefully selected for quality and your pet's wellbeing.
💛 Why should I choose Fetchly? +
We're pet lovers just like you. Everything we do is driven by a passion for animals and a commitment to providing products we'd trust for our own pets. We've built Fetchly as an online-only store so we can focus entirely on curating the best products and delivering them straight to your door. Your pet's happiness is our priority, and we're here for you 24/7.
💬 How can I contact Fetchly? +
We'd love to hear from you! Reach out to us through our contact page or email, and our friendly team will get back to you as soon as possible. You can also find us on social media—we're always happy to chat about pets and help with any questions.
🚚 Do you ship across New Zealand? +
Yes! We ship nationwide across New Zealand. We work hard to get your order to you as quickly as possible so your pet doesn't have to wait.