Warm by design
We believe pet care should feel personal, not transactional. Every product we choose reflects our commitment to making your pet's life better and your job as a pet parent easier.
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Fetchly
Story page
Welcome to the happy side
Shipping and Delivery with heart.
A warm, pet-parent friendly page experience built to make your brand story feel polished, emotional, and easy to trust.
🐾
100%
pet-parent focused
⭐
4.9
happy-home feel
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24/7
brand warmth
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Fetchly story
A better pet-parent page
Small things. Big love.
At Fetchly, we believe every pet deserves a life filled with joy, comfort, and adventure. We're here to help you discover the products that make your pet's everyday moments a little bit better—because happy pets make happy homes.
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Pet-first thinking
Your pet's happiness is our mission. We listen to pet parents like you, understand what matters most, and build our community around the joy that pets bring to our lives.
Simple to explore
Finding the right products for your pet shouldn't be complicated. We've made it simple to browse, discover, and shop everything your pet needs—all in one place.
The details
Shipping and Delivery
Shipping and Delivery
At Fetchly, we work hard to get your order to you as quickly and safely as possible. Below you'll find everything you need to know about our shipping and delivery process.
Shipping Destinations
We currently ship to all addresses within New Zealand, including rural delivery addresses.
Processing Time
Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeframes
| Delivery Type | Estimated Timeframe |
|---|---|
| Standard Delivery (Urban) | 3–5 business days |
| Standard Delivery (Rural) | 5–7 business days |
| Express Delivery | 1–2 business days |
Please note: Delivery timeframes are estimates and may vary during peak periods such as Christmas, Black Friday, or public holidays.
Shipping Costs
- Standard Shipping: [NZD $X.XX] or free on orders over [NZD $XX]
- Express Shipping: [NZD $X.XX]
- Rural Delivery Surcharge: [NZD $X.XX]
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel in real time.
Delivery Issues
If your order hasn't arrived within the estimated timeframe, please first check your tracking information. If you're still experiencing issues, contact us at [your-email@fetchly.co.nz] and we'll investigate promptly.
Undeliverable Packages
If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange redelivery. Additional shipping charges may apply.
Find their next favorite thing.
Shop Fetchly →
Explore our carefully curated collection of products designed to enhance your pet's life. Whether it's their next favorite toy, a cozy bed, or essential care items—we've got what your pet needs.
Build a happier routine.
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Every pet deserves a routine filled with comfort, play, and care. Discover the Fetchly products that help you build the happier, healthier life your pet deserves.
Need to know
Quick answers for pet parents.
💬 What is Fetchly? +
Fetchly is a New Zealand-based online pet store dedicated to bringing you the best products for your furry family members. Shop anytime, anywhere—we're available 24/7 to help you find everything your pet needs to live their happiest, healthiest life.
✨ What kinds of products do you sell? +
We stock a wide range of pet products including food, toys, accessories, grooming supplies, and more — carefully selected for quality and your pet's wellbeing.
💛 Why should I choose Fetchly? +
We're pet lovers just like you. Everything we do is driven by a passion for animals and a commitment to providing products we'd trust for our own pets. We've built Fetchly as an online-only store so we can focus entirely on curating the best products and delivering them straight to your door. Your pet's happiness is our priority, and we're here for you 24/7.
💬 How can I contact Fetchly? +
We'd love to hear from you! Reach out to us through our contact page or email, and our friendly team will get back to you as soon as possible. You can also find us on social media—we're always happy to chat about pets and help with any questions.
🚚 Do you ship across New Zealand? +
Yes! We ship nationwide across New Zealand. We work hard to get your order to you as quickly as possible so your pet doesn't have to wait.