Warm by design
Built to make the page feel human, helpful, and easy to trust.
🐾
Pawdise
Story page
Welcome to the happy side
Shipping and Delivery with heart.
A warm, pet-parent friendly page experience built to make your brand story feel polished, emotional, and easy to trust.
🐾
100%
pet-parent focused
⭐
4.9
happy-home feel
💛
24/7
brand warmth
✨
Pawdise story
A better pet-parent page
Small things. Big love.
Use this space to make the page feel less like plain content and more like a memorable brand moment.
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Pet-first thinking
Every message points back to better routines for pets and their people.
Simple to explore
Mobile-first spacing, bold hierarchy, and easy next steps.
The details
Shipping and Delivery
Shipping and Delivery
At Fetchly, we work hard to get your order to you as quickly and safely as possible. Below you'll find everything you need to know about our shipping and delivery process.
Shipping Destinations
We currently ship to all addresses within New Zealand, including rural delivery addresses.
Processing Time
Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeframes
| Delivery Type | Estimated Timeframe |
|---|---|
| Standard Delivery (Urban) | 3–5 business days |
| Standard Delivery (Rural) | 5–7 business days |
| Express Delivery | 1–2 business days |
Please note: Delivery timeframes are estimates and may vary during peak periods such as Christmas, Black Friday, or public holidays.
Shipping Costs
- Standard Shipping: [NZD $X.XX] or free on orders over [NZD $XX]
- Express Shipping: [NZD $X.XX]
- Rural Delivery Surcharge: [NZD $X.XX]
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel in real time.
Delivery Issues
If your order hasn't arrived within the estimated timeframe, please first check your tracking information. If you're still experiencing issues, contact us at [your-email@fetchly.co.nz] and we'll investigate promptly.
Undeliverable Packages
If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange redelivery. Additional shipping charges may apply.
Find their next favorite thing.
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Use this card for your best category, collection, or brand promise.
Need to know
Quick answers for pet parents.
💬 Can I edit the page content normally? +
Yes. The main page content still comes from your Shopify page editor. This section simply displays it inside a premium Pawdise layout.
✨ Can I use this for About Us, FAQ, or story pages? +
Yes. This section is flexible enough for About Us pages, brand story pages, simple FAQ pages, and other standard Shopify pages.